Frequently Asked Questions


If you wish to cancel your order, please follow these steps:
1.You can cancel order anytime before your order is dispatched.
2.Login to your VapeAdda Account, Click on the Cancel link against your order in the MY ORDERS section in My Account.
3.Once the cancellation request is created, we will ensure that the cancellation is processed on priority.
4.If the cancellation is after your product has shipped, you can do one of the following:
a.) If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
b.) If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

(Some of the product shown on website is just for visual purpose)

Delivery is usually safe, but, if you receive a damaged product you must contact us or raise ticket withing 24 hours of delivery  return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the packaging.
2.If you are concerned, don’t open the product yourself. Call the Vapeadda customer care for further assistance.

1.Once you request a replacement on Vapeadda, customer has to bear the courier charges.

1.Once you request refund on Vapeadda, Your refund amount will be credited back to only vapeadda wallet within 24hrs.